Check if it’s just you. Ask in our Discord. If other traders on your platform see it too, it’s a feed issue and we’re already working on it.
Restart the platform fully – not just reconnect.
Check your internet. A local connection problem can look the same as a feed outage.
Don’t trade on a frozen feed. Wait until prices are updating again. Trades during a confirmed outage are reviewed through our standard dispute process (see How to dispute a rule breach or account suspension).
Still stuck? Message us on Live Chat with your account ID, platform and the time you noticed the problem.