If prices on your platform look frozen, delayed, or missing entirely:
Check if it is platform-wide. Post in our Discord or community channel. If other traders on the same platform are seeing it too, it is a feed issue on our end and we are already on it.
Restart the platform. Most single-account feed hiccups clear with a full close and reopen, not just a reconnect.
Check your network. A dropped feed can look identical to a local connectivity issue, so confirm your internet is stable first.
Do not trade on a stale feed. If prices are not updating, do not place or hold trades based on what you are seeing. Wait until it is confirmed live again. Fills and executions during a confirmed outage are handled per our standard dispute process (see Refund and Cancellation Policy).
Still stuck? Message us in Live Chat with your account ID, platform, and the time you first noticed the delay.