Just bought an evaluation? Credentials are sent to the email you used at checkout. Check spam and junk first.
Just passed? Funded credentials are sent the same day or the next day, once your KYC is approved (and, on LITE, the activation fee is paid).
Still nothing?
Make sure you’re checking the email on your account.
Check spam, junk and promotions folders.
Your credentials are also on your dashboard – open the account card and click Credentials.
Message us on Live Chat with your account ID or order confirmation and we’ll resend them.