If your trading platform (Volumetrica, Quantower, etc.) is not connecting, work through these steps in order:
Double-check your credentials. Login and server details are sent to the email you registered with. Copy and paste rather than retype to avoid typos, especially in the server field.
Confirm your account is active. A platform cannot connect if the account behind it has been closed, reset, or has not finished provisioning yet.
Match the platform to the account type. Basic/Basic Plus, PRO, and Instant PRO accounts are not always provisioned on the same platform, so make sure you are pointing the right app at the right login.
Restart the platform. A stale session is one of the most common causes of a "connecting..." hang.
Check your network. VPNs and some corporate or school firewalls block the data feed. Try a different network if steps 1 to 4 do not fix it.
Still stuck? Message us in Live Chat with:
Your account ID
The platform you are using
A screenshot of the error
We will check the account status on our end and get you reconnected.