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My platform won't connect to my account

Steps to fix a platform that won’t connect.

Work through these in order:

  1. Check your credentials. Copy and paste them from your dashboard rather than typing, especially the server field.

  2. Check the account is active. An inactive account is usually waiting on KYC – go to Settings → Verification to finish it.

  3. Use the right platform. Use the Volumetrica (dxFeed) login from your dashboard. In Quantower, select dxFeed (Prop).

  4. Restart the platform fully, not just reconnect.

  5. Check your network. VPNs and some office or school firewalls block the data feed.

Still stuck? Message us on Live Chat with your account ID, platform and a screenshot of the error.

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