A chargeback is when you dispute a payment with your bank or card provider instead of contacting us. Please contact us first – most billing issues are solved quickly at [email protected] (reply within 24 hours, Mon–Fri).
What happens when a chargeback is filed
All accounts linked to that payment method are suspended, including profitable ones.
Platform access is removed and pending payouts are frozen.
We send our transaction and account records to your bank. The bank makes the final decision.
If the bank upholds it
All your accounts are permanently closed.
All profits are forfeited.
You’re banned from opening new accounts.
When a chargeback is valid
Unauthorised use of your card, a billing error such as a duplicate charge, or a service not delivered because of a verified system failure.
All our accounts are one-time payments – there are no recurring charges.