If your account was flagged or suspended for a rule breach and you believe it is a mistake:
Do not open a new account or keep trading on the flagged one while the dispute is open, as this can complicate the review.
Message us in Live Chat or email support with:
Your account ID
The rule you believe was misapplied
Any evidence relevant to the trades in question (platform screenshots, timestamps, order history)
We review the trade history against the rule. You will get a decision directly from support once the review is done.
Disputes are handled case-by-case against your account's trading history. There is no automated appeal form, so the fastest path is a clear, specific message with the account ID and rule up front.